Shipping policy

Order Processing Time

Orders placed before 5:00 PM are typically processed within 1 to 3 business days (Monday to Friday). Please note that during peak periods, processing may take longer. If any delays occur, you will be notified as soon as possible.

Shipping Coverage

We offer free standard shipping for all orders within the United States. Unfortunately, we do not offer international shipping at this time. Shipping is limited to U.S. addresses only.

Delivery Schedule

  • Order Cutoff: Orders placed after 5:00 PM will be processed the following business day.
  • Handling Time: Orders are typically processed within 1 to 3 business days (Monday to Friday).
  • Transit Time: Typically 5 to 7 business days (Monday to Friday).
  • Estimated Delivery Window: Total estimated delivery time is 6 to 10 business days.

Shipping Fees

  • Free Shipping: Orders with a subtotal of $69.00USD or more qualify for free standard shipping within the United States.
  • Standard Shipping Fee: Orders under $69.00 USD will incur a flat shipping charge of $9.90 USD.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information and a link to our tracking page. Tracking updates may take 24–48 hours to appear. If you have any questions, feel free to contact us at info@depromes.com. We aim to respond within 24 hours during business hours (9:00 AM – 5:00 PM).

Shipping Carrier Information

We use the United States Postal Service (USPS) for all deliveries. Estimated delivery times are based on USPS guidelines, but times may vary depending on your location.

Shipping Restrictions

  • Continental United States: We ship to all states within the continental U.S.
  • International Shipping: Currently, we do not offer international shipping. We only ship to U.S. addresses.
  • PO Boxes: We cannot deliver to PO Box addresses.
  • Delivery Delays: Delivery may be delayed due to unforeseen events such as severe weather or other uncontrollable factors.

How Do I Update the Shipping Address?

Once your order has shipped, we cannot change the delivery address. If you need to modify your shipping address, please contact us within 24 hours of placing your order at info@depromes.com.

How Do I Cancel My Order?

If your order has not yet been shipped, you may cancel it at any time. We will process a full refund within 24 hours of receiving your cancellation request.

Need Help with a Return?

If you need help with a return, please contact us at info@depromes.com. Our team responds within 24 hours during business hours (9:00 AM – 5:00 PM).

My Order Has Arrived Damaged. What Should I Do?

If your order arrives damaged and the courier is present, we recommend refusing the delivery and immediately notifying our customer support team. If the parcel was left without you present, please contact us for next steps, and we will process a refund as per our return policy.

What If My Order Gets Lost in the Mail?

If your order has not arrived within 7 business days, please contact us. We will work with our shipping provider to track your package. If it is confirmed as lost and the provided delivery address is correct, we will ship a replacement at no additional cost. If the address was incorrect, we are not responsible for replacing the item.

Questions About Our Shipping Policy?

If you have any questions, we encourage you to review our FAQ. For additional assistance, please feel free to reach out to us at info@depromes.com. We aim to respond within 24 hours during our business hours (9:00 AM – 5:00 PM).

Contact Us

Depromes

Company Name: VORYMART INC

EIN: 41-3690961

Email: info@depromes.com

Phone: +1(213)561-8270

Address: 10901 W Toller Dr, Suite 336, Littleton, CO 80127

Customer Support Hours: Mon–Fri, 9:00 AM – 5:00 PM. We aim to respond to all inquiries within 24 hours.

Please Note: Support may take longer during weekends and holidays.